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Guide To Doing Business

Sending your data for quotation

There are various ways in which you can send us your 3D CAD data for quotation – via email, by completing our secure online Request a Quote form or direct to our secure FTP (File Transfer Protocol) site.  Full details can be found in our Data Transfer section.

Placing your order

We cannot proceed with building your parts until order cover is received. Your Purchase Order can be e-mailed to or faxed to us on +44 (0)1635 569857. Please note that we do have minimum order charges for plastic and metal parts, so please call our Projects Team on +44 (0)1635 580284 for further information.

Paying for your order

It is important to find out whether you have an account set up with us at an early stage, as this can save time further down the line when you come to place your order.  For small orders you can pay using a credit card, but an account may be required for larger orders that would be in excess of a credit card limit.  And once an account has been set up, we can invoice you for all future orders. If you already hold an account with us, we will invoice you once your parts have been dispatched.  Our payment terms are 30 days. If you do not currently hold an account with us, you have 2 options:- Payment by credit card – we accept Visa, Mastercard, Access, Switch, Maestro and Solo; we do not accept American Express.  Simply call our Accounts Dept. or Projects Team, and they will take the details over the phone from you. Set up a new Account – in order to set up a new account, you will need to complete a Credit Account Application form (Excel version) or here for a PDF version. You can also download our Terms and Conditions of Sale and our Code of Conduct. Once we receive the completed form we will request a credit check, and the account should be set up within approx. 48 hours. However, we will not be able to despatch your goods until the new account has been set up.

Delivery of your order

When your order is despatched you will receive an e-mail notifying you of the shipment details. We typically use a Guaranteed Next Day delivery service (to arrive by 12noon), thereby allowing us to track and trace all packages. More urgent deliveries (next day by 10am or same day via dedicated courier) are available, however please contact our Projects Team to discuss the arrangements, as an additional delivery charge for these services will be applied.

Returns Policy

In the unlikely event of there being a problem with your parts, please refer to your Order Acknowledgement and our Terms and Conditions for details of our Returns Policy.  Alternatively, please contact our Projects or Quality Team on +44 (0)1635 580284 or email them at for further information.

Customer Care Commitment

We are committed to providing our customers with the highest level of service and strive for excellence in all we do.  We know that the heart of our service is our people and have created a company ethos and working environment built on strong Corporate and Cultural Values.  The expertise of Our Experts drives our success, and the skills and attitudes of the people we have carefully selected to work for us, enables us to retain a team of committed, professional individuals.

Supplier Terms

If you are a supplier to 3T RPD® Ltd, you can download our Terms and Conditions for the Supply of Goods and Services.