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Customer Care Policy
- To respond to all enquiries in a swift and efficient
manner thereby removing the need to chase us for a response.
- To be polite and courteous at all times.
- To act in a professional manner at all times.
- To return all incoming calls as quickly as possible.
- To be as open and honest as possible when dealing with
our customers and new enquiries.
- To inform our customers immediately of any issues which
may affect delivery and inform them of our proposed recovery plan.
- To acknowledge our customers’ orders with confirmation
of date of receipt, price, delivery, terms and conditions.
- To meet our customers’ implied needs as well
as their stated needs.
- To review performance with our customers on a regular
basis through the use of feedback questionnaires, customer surveys etc.,
and by keeping 3T’s sales personnel informed of all issues relating
to their specific customers.
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